Two local police departments said Wednesday morning a 911 phone line issue affecting multiple areas of Southeast Texas were resolved overnight.
Just after 9 p.m. Tuesday night, several agencies acknowledged some residents were having issues calling 911.
The Beaumont Police Dept. said their 911 issue stemmed from an AT&T line problem that has since been resolved. In a Facebook post, the department said, “PSA- 911 Service Disruption: If citizens are having trouble reaching Beaumont Police or Fire Dispatch due to AT&T phone line issues, you can text to 911 for emergencies or can call 409-838-6371!!”
Several hours later, the department posted an update that the issue had been fixed and all lines were operational again.
The Nederland Police Dept. also reported 911 issues Tuesday night. In a Facebook post, the department said, “Currently, there is a region wide issue with the 911 phones lines. The South East Texas Regional Planning Commission is working on restoration efforts. 911 calls will still be answered by our dispatchers via the admin lines. The direct line to central dispatch is 409 723-1516.”
NPD confirmed early Wednesday morning the issue had been resolved. It’s not clear what caused the problem.
Written by Jillian Fertig